Bristol Tue–Sat 10:00–18:00 +44 117 329 4418
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Privacy Policy

Last updated: 16 August 2026

This Privacy Policy explains how Quietstitch Studio Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal data when you visit quietstitchstudio.com or contact us about embroidery workshops and related services.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Quietstitch Studio Ltd is the data controller for personal data collected through this website. Our registered details are:

  • Company Name: Quietstitch Studio Ltd
  • Company Number: 15392847
  • VAT Number: GB942817365
  • Registered Office: 31 Park Street, Bristol, BS1 5NH, United Kingdom
  • Director: Clara Whitmore
  • Share capital: £50,000
  • Email: hello@quietstitchstudio.com
  • Phone: +44 117 329 4418

2. What Personal Data We Collect

Depending on how you use the website and our services, we may collect:

  • Identity data: first name and surname
  • Contact data: email address, telephone number (if provided) and message content
  • Booking data: workshop interest, preferred dates, experience level and accessibility notes you choose to share
  • Technical data: IP address, browser type, device type, operating system and approximate location derived from IP (via server logs)
  • Usage data: pages viewed, time on page and referral source where available from hosting logs

We do not intentionally collect special category data through this website. Please avoid including health details in free-text messages unless needed for an accessibility request, in which case we process them only to respond and arrange suitable support.

3. How We Collect Personal Data

  • Direct interactions: contact forms, email and telephone
  • Automated technologies: server logs and essential cookies required for site operation (see our Cookie Policy)
  • Third-party delivery: font and icon providers may process limited technical data when assets load

4. How We Use Your Personal Data

  • Respond to enquiries about workshops, private tuition and group bookings
  • Manage class lists, waitlists and studio administration
  • Improve website content, navigation and security
  • Maintain business records and comply with legal obligations (including tax and accounting)
  • Send booking-related updates where you have asked us to stay in touch

We do not sell personal data. We do not run Google Analytics, Meta Pixel, Hotjar, Microsoft Clarity, Taboola widgets or similar advertising trackers on this website.

5. Legal Basis for Processing

  • Consent: where you submit a contact form or request information
  • Contract: where processing is necessary to take steps toward a booking or provide a paid workshop
  • Legitimate interests: to operate, secure and improve our website and respond to reasonable business enquiries
  • Legal obligation: where we must retain records for accounting, tax or regulatory purposes

6. Data Sharing

We may share data with trusted service providers who help us host the website, deliver email or maintain infrastructure. These providers may only use data on our instructions and must apply appropriate security measures.

We may also disclose data where required by law, court order or regulatory authority.

7. International Transfers

Some technology providers used to deliver fonts or website assets may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual protections.

8. Data Retention

We keep enquiry records only for as long as needed to respond, maintain customer support history and meet legal requirements.

  • General website enquiries: typically reviewed within 30 days and deleted or anonymised within 12 months unless a booking follows
  • Confirmed workshop bookings: retained for up to 6 years after the relevant financial year for accounting and consumer law purposes
  • Server logs: retained for short operational periods as configured by our hosting provider

9. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure in certain circumstances
  • Restrict or object to processing in certain circumstances
  • Request data portability where applicable
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, email hello@quietstitchstudio.com.

10. Complaints to the ICO

You may complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

We would appreciate the chance to resolve concerns directly first.

11. Security

We use reasonable technical and organisational measures to protect personal data, including secure hosting, access controls, limited staff access to enquiry records, and avoidance of unnecessary third-party tracking scripts on this site.

No method of transmission over the internet is completely secure. Please use strong unique passwords for any accounts you maintain with payment providers we may use offline for bookings.

12. Children’s Privacy

Our workshops and website are aimed at adults. We do not knowingly collect personal data from children under 16 without appropriate parental or guardian involvement. If you believe a child has provided data to us in error, contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions or data requests, contact:
Email: hello@quietstitchstudio.com
Phone: +44 117 329 4418
Post: Quietstitch Studio Ltd, 31 Park Street, Bristol, BS1 5NH, United Kingdom